Internal user testing starts in April
Link.Gent, the innovative mobility platform, will soon undergo a number of internal user tests. These will be carried out in collaboration with the different partners of the project and are aimed at optimising the operational functions of the dashboard. Given the current circumstances and the fact that it is not possible at the moment to carry out these tests face-to-face the evaluation will be carried out online.
The objective behind carrying out internal user tests is to collect an optima amount of useful feedback for the dashboard. The different partners of the project will send an invitation to their colleagues asking them if they would like to participate. Those concerned therefore are people who are not directly involved in the project, but who still have some expertise that they can use to provide relevant, impartial feedback from a user perspective.
One of the aspects that are being tested is the user-friendliness for the average user. The usefulness of the various functions is also being examined. How useful are these functions for non-professional users in their everyday lives? Would they use the dashboard to good effect? Furthermore, participants are also being asked to report any errors, information that is not correct, visual aspects that may create difficulties for people with visual impairments, etc.
The objective is to obtain new insights that we can glean from the fresh views of non-professionals. These non-professionals sometimes notice things that the members of the project team no longer see because they are too close to them. So the ultimate goal is to improve the functioning of the platform from a user perspective based on this feedback. The question about how much feedback will be integrated into the platform depends primarily on the quality of the test results. If someone prefers to see the background of a screen in a different colour, it is unlikely that this will be taken into account. If, on the other hand however, structural issues arise that have to do with the general functioning of the dashboard, it is our intention to take these into account wherever possible. One example of this is incorrect reporting of incidents.