A lot of small and medium-sized cities around the world, like Ghent, want to get a grip on traffic and mobility. Building separate, traditional traffic management centres for all these cities is probably not the most feasible solution. The TMaaS project will build a platform that offers citizens and local governments an efficient view of what is happening in their city in terms of multimodal mobility.
Traffic Management as a Service (TMaaS) envisages to enable cities to see what’s happening 24/7 in their cities, to show and tell citizens what’s going right and wrong in the streets, listen to their responses and act upon them.
Over the course of three years, the TMaaS team’s ultimate goal is to build an on demand modular solution, where users can build a customised tool by subscribing services according to their needs. In 2018 and 2019, thorough end-user research will be carried out into what information citizens need and how they prefer to view it. Citizens will have access to a dashboard that they can adapt to their preferences and where they can follow-up the mobility items of interest to them.
Citizens can subscribe to alerts. When a specific mobility event or disruption matches the user’s preferences or routes they will be informed and alternatives will be suggested.
Two-way communication between TMaaS operators and citizens will be powered by integrating social media messaging tools and chat bots. Traffic Management as a Service will be built on an open, modular data platform that facilitates the adaptation to new technological trends and innovations and creates opportunities for new partnerships.