A guide to designing a mobility platform. Part 1: Travel planning


When designing a mobility dashboard, you’ll to want to design something user-friendly and attractive, but above all you will want to create a tool that is really useful for the target group for your product. As part of the TMaaS project, we have studied the needs and wishes of end users in order to gain an understanding of the functions to be included in the mobility dashboard. Our researchers have broken down their findings into four different themes. We share a number of tips that are essential when designing a mobility dashboard. We start by sharing tips on ‘Travel Planning’.

Travel planning

Mode attributes

In order to suggest more interesting modes of transport or different alternatives for a certain journey, you can incorporate mode attributes and attitudes towards them in the user preferences. Users should be able to indicate the relative importance they attach to each of the attributes that can then be measured objectively (journey time, price, sustainability, accessibility) so the system can prioritise the suggestions based on these attitudes. The advantages of certain modes could be highlighted in order to increase the positive reception of suggested alternatives. You could show the advantages of certain options for instance based on these attributes, e.g. emphasize the sustainability of the sustainable options or highlight the price advantage of a certain option or the time factor. Furthermore, you could provide information about accessibility of the different modes and locations (parking lots etc.) in your city. gives options based on your profile and (personal) preferences provides users information on accessibility
Convenience and safety

In terms of convenience and safety, you could highlight the safety aspect of the mobility system for people on the move limiting or avoiding interactions required while driving or cycling. Bicycle-friendliness is also worth taking into account as well as the different terrains (surface type, gradient), bike lanes (availability and position – on-street or separate) and the speed and amount of passing traffic.

The system should also help users to find parking places, point out obstacles on the route and enable them to plan their activities. index of roads when creating a (bicycle) route you can see the terrain and height profile of your route. shows on map the availability of parking lots and what the price is.
Planning activity

Users should be able to make choices based on price, distance and journey time. The dashboard should also help users with public transport connections by providing them with information about real-time pass through times and transfer hubs for instance. You should help them to adopt different planning strategies, such as leaving home at the latest possible moment or getting as close to their destination as quickly as possible. Include an option to avoid hold-ups such as traffic incidents and heavy traffic. And last but not least, the system should also help people who are non-residents or who are not regular visitors to your city as they are likely to look up information before they start their journey. user can make a choice based on travel time, price, transport mode… gives an indication of the time you have left to catch your connection

Want to read more? Next week we will publish the 2nd part of our guidelines! Stay tuned!

Credits picture in heading: Stad Gent

Urban Innovative Actions

This project is co-financed by the European Regional and Development Fund through the Urban Innovative Actions Initiative.

Urban Innovative Actions is an Initiative of the European Union that provides urban areas throughout Europe with resources to test new and unproven solutions to address urban challenges.

Based on article 8 of ERDF, the Initiative has a total ERDF budget of EUR 372 million for 2014-2020.